Last updated: 19 October 2026
This privacy policy explains how G Wagon Chauffeurs (“we”, “us”) collects and uses your personal information when you visit gwagonchauffeurs.co.uk, make an enquiry or book our chauffeur service. We are the data controller for this information.
Contact details
What information we collect
- Enquiry and booking details you give us through our website forms, by phone, email or WhatsApp: your name or company, phone number, email address, the service and vehicle you want, pick-up and drop-off locations, dates, times, flight or train details, number of passengers, how long you need the car, your preferred way to be contacted and any other information you choose to share. When you submit a form we also record that you agreed to be contacted about your enquiry.
- Booking and payment records, such as invoices and payment confirmations. We do not store full card details on this website.
- Website usage information collected through cookies and similar technologies, such as pages visited, device and browser type, approximate location and how you arrived at our site. Analytics cookies are only used if you consent through our cookie banner.
How we use your information
- To reply to your enquiry and send you a quote (to take steps at your request before entering into a contract).
- To arrange and carry out your booking, including planning pick-up times and routes (to perform our contract with you).
- To keep business and accounting records (to meet our legal obligations).
- To protect our website from spam and misuse, for example with Google reCAPTCHA on our forms (our legitimate interests).
- To understand how our website is used and improve it, using Google Analytics (only with your consent).
We do not sell your personal information and we do not use it for automated decision-making.
Who we share it with
We only share your information where needed to provide our service or run our business, including:
- Our chauffeurs, so they can carry out your journey.
- Website, hosting and form providers that store data on our behalf (including WordPress and WPForms).
- Google, for website analytics (Google Analytics via Google Tag Manager, with your consent), spam protection (reCAPTCHA) and the map on our Contact page (Google Maps).
- Trustindex, which displays our Google reviews on this website.
- Cloudflare (cdnjs), which delivers the calendar and time picker used on our forms. As with any web request, this shares your IP address and browser details with them.
- WhatsApp (Meta) or your phone network, if you choose to contact us that way.
- Our accountants, payment providers, insurers or professional advisers where necessary, and authorities where the law requires it.
Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.
Cookies
We use cookies to make our website work and, with your permission, to measure how it is used. You can accept, reject or change your choices at any time using the cookie banner. See our Cookie Policy for details.
How long we keep it
- Enquiries that do not lead to a booking: up to 12 months.
- Booking and accounting records: up to 6 years after the booking, as required for tax and legal purposes.
- Analytics data: in line with the retention settings in Google Analytics (up to 14 months).
Your rights
Under UK data protection law you have the right to access the personal information we hold about you, ask us to correct or delete it, restrict or object to how we use it, ask for a copy in a portable format, and withdraw your consent at any time (for example to analytics cookies). To make a request, email hire@gwagonchauffeurs.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
